HOURS OF OPERATION
UEBO is opened from 9AM Pacific Standard Time (PST) to 5PM PST. If you would like product information, order status or customer services, please call us at 408-658-6822. Our customer service team is available and ready to assist.
You can contact us at the following address
U.S. & INTERNATIONAL SALES
UEBO sells and ships products within the continental United States, Alaska, Hawaii and selected countries. Please go through the check out process to see which country is included.
UEBO offers 14 days Money Back Satisfaction Guarantee to our customers on UEBO line of products that is purchased directly from our online store. The 14 days window starts the day you receive the product. If you are not completely satisfy with the purchase, please give us a chance to make it right for you. If you are still unsatisfied after that, we will issue an RMA number for you to return the product. After 14 days, the sale is final and return is not allowed.
ATTN : RMA Department
RMA # : ____________
NOTE: Please make sure to write down the RMA number on the box.
UEBO recommends that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return to UEBO or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace. For warranty repair, UEBO assumes the cost of shipping the product to you after the problem is corrected. You are responsible for shipping the product to UEBO for warranty service.