Thursday, February 23, 2017
Return Policy



We stand firmly behind our UEBO product line and want to make sure that you are completely satisfy with your purchase. If for any reason you are not completely satisfy, you have the right to return the UEBO product you purchased from our online store within 14 days of receiving the product and receive a full refund of the purchase price.

HOURS OF OPERATION
UEBO is opened from 9AM Pacific Standard Time (PST) to 5PM PST. If you would like product information, order status or customer services, please call us at 408-658-6822. Our customer service team is available and ready to assist.

CONTACT INFORMATION
You can contact us at the following address

UEBO

3964 Rivermark Plaza
Suite 308
SANTA CLARA, CA 95054
USA
Tel : 1-408-658-6822

Email : This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

U.S. & INTERNATIONAL SALES
UEBO sells and ships products within the continental United States, Alaska, Hawaii and selected countries. Please go through the check out process to see which country is included.

RETURN POLICY
UEBO offers 14 days Money Back Satisfaction Guarantee to our customers on UEBO line of products that is purchased directly from our online store. The 14 days window starts the day you receive the product.  If you are not completely satisfy with the purchase, please give us a chance to make it right for you. If you are still unsatisfied after that, we will issue an RMA number for you to return the product. After 14 days, the sale is final and return is not allowed.

DEFECTIVE ITEMS
UEBO offers TWELVE (12) months of limited hardware warranty on all of our UEBO  product against any manufacture defects. If you discover what you believe is a product defect for any UEBO line of products, please check out our Frequently Asked Questions (FAQ) first, you can often find the solution to the problems you experienced there. If the problem is not resolved, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. for assistance. If we cannot resolve the problem after several attempts, we will issue a Return Material Authorization (RMA) number request for you to return the product under warranty for repair. The RMA number is valid for 14 days after issuance. After that you have to request another RMA number to return the product.  The product must be returned to the UEBO warehouse within 14 calendar days of the issuance of the RMA.

RMA POLICY
UEBO will not accept any product shipment without a RMA number. Every return requires a RMA number. Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it. to request a RMA number. Once issued, a RMA number is valid for 14 days, the product must be returned to the UEBO warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Please ship the product to

ATTN : RMA Department
RMA # : ____________

3964 Rivermark Plaza
Suite 308
SANTA CLARA, CA 95054

NOTE: Please make sure to write down the RMA number on the box.

 

UEBO recommends that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return to UEBO or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace. For warranty repair, UEBO assumes the cost of shipping the product to you after the problem is corrected. You are responsible for shipping the product to UEBO for warranty service.

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