Wednesday, March 29, 2017
Support

We pride ourselves in customer satisfaction!

Our customer support is the most important aspect of our business, and we want to be there whenever you need us. If at any time you need help, clarification or any additional information about a product we sell, a service we offer or experience any problem whatsoever with our company or products, we want to hear from you so please call our support line at: +1 (408) 986-8588 x3.
 

Firmware & Documents...

You can find the latest firmware and documents for your products by clicking the related tabs below:

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M50 Mini 1080p Media Player

M50 - Firmware

Download: V5.0.9 r3283
Outstanding Issues: No known issues
Release Date: 5/26/11

M50 - Documents

M400 WiFi 1080p Media Player

M400 - Firmware

Download: V9.5.35 r8829

Updates: BT removed and replaced with Transmission, which is more robust.
Outstanding Issues: No known issues.
Release Date: 10/22/2012

Download: V9.5.35 r5911

Updates: Playon issues resolved.
Outstanding Issues: No known issues.
Release Date: 9/26/11

Download: V9.5.35 r4709

Outstanding Issues: Playon not connecting.
Release Date: 5/26/11

M400 - Documents

M100 Portable 1080p Media Player

M100 - Firmware

Download: V5.0.9 r5984
Download: bin-wifi
Updates: Fixed minor bugs
Outstanding Issues: No known issues
Release Date: 10/6/11

Download: V5.0.9 r3301
Download: bin-wifi
Outstanding Issues: No known issues
Release Date: 5/26/11

M100 - Documents

S400 Connected Storage

S400 - Firmware

Download: V1.1.1 Build12817
Updates: Share size issue resolved, Added 802.11n USB Adapter support for TP-Link Model TL-WN821N, Improved BT usability, Improved compatibility with MAC OS 10.6.4, Enhanced Web Manager Interface, Resolved Office 2003 and AutoCad file saving issues, Data preservation for NAS share after system upgrade.
For full details Click Here.
Outstanding Issues: User needs to restart CIFS and AFP services after changing the System Name while connecting to CIFS and AFP volume. Click Here for more issues.
Release Date: 01/10/11

Download: V1.0 Build12817
Outstanding Issues: Share size not working
Release Date: 8/16/10

S400 - Documents

M200 Networked Media Player

M200 - Firmware

Note : If you have a M200 with serial number that starts with letter "X", please go to M400 section to download the latest firmware. The M200 (or more commonly known as M200+) with serial number that starts with letter "X" uses the same firmware as the M400. If the serial number starts with something else. You are in the right place for the firmware.

Download: V7.5.11 r5808

Updates: NEW UI + YouTube & ShoutCast issues resolved.
Outstanding Issues: No known issues.
Release Date: 09/19/11

Download: V7.5.11 r3895

Updates: Brand New GUI, BTTorrent Fix, Added Transmission Download (Another BTTorrent), Added Internet Channels, FTP Client Support, and Folder Password Protection.
Outstanding Issues: The new firmware provides a new GUI that is very different from the old one. If you don't like the new GUI, you can always downgrade the firmware to an older version of the M200 firmware.
Release Date: 05/27/11

Download: V7.3.54 r4808
Updates: Auto DVD playback issues resolved, .AVI file playback resolved, .M2TS file playback resolved, Russian + other languages added.
Outstanding Issues: No known issues.
Release Date: 12/23/10

Download: V7.3.54 r3726
Updates: New home page graphics, Youtube added to channels, Internet Radio issue fixed, + More
Outstanding Issues: Auto DVD playback issues, .AVI file playback issues, .M2TS file playback issues
Release Date: 9/15/10

Download: V7.0.28 r3598
Release Date: 6/19/10

M200 - Documents

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